Warranty Coordinator

Warranty CoordinatorYANMAR America Corporation, located in Adairsville, GA, is the regional headquarters of YANMAR Co., Ltd. a global company based in Osaka, Japan. YANMAR is a recognized leader in the design and manufacturing of advanced performance diesel engines and diesel-powered equipment for a multitude of market segments including agricultural and construction equipment. YANMAR Co. Ltd., was established in 1912 and in 1933 became the world's first manufacturer to develop a practical small diesel engine. Over the last 80 years, YANMAR has been a manufacturer of world-renowned engines and equipment. YANMAR America Corporation is located at 101 International Parkway, Adairsville, GA 30103. For more information, please visit us.YANMAR.com. Position Summary:The Warranty Coordinator is responsible for the administration of warranty claims and updating the Warranty, AYS and CRM systems for Yanmar-powered & branded products. This role utilizes accounting systems to process payments within company guidelines and sends payment inquiries to suppliers and customers for past due invoices. Additionally, the Warranty Coordinator provides troubleshooting assistance to dealers relating to the installation of the SA-D (Smart Assist Direct) service tool and works collaboratively with other members of the Service Department to provide world-class customer support. Duties and Responsibilities:

• Maintain the warranty, product registration, AYS (At Your Service), Salesforce CRM systems, and service tool registration.
• Create warranty claims in the appropriate warranty system for OEM’s, distributors, engine centers, dealers and/or end users.
• Input owner registration information into the eClaims warranty system.
• Answer customer inquiries from phone and group email inbox or forward the inquiry to the appropriate Technical Support Representative.
• Manage warranty part returns to manufacturing facilities and Japan Development Department.
• Process warranty credits, payments, freight invoices and other invoices using the correct account codes.
• Monitor and maintain GL codes in the accounting system.
• Utilize reports from YA's accounting system (GPACK) to reconcile warranty claims to payments, and to ensure that all payments are current and are within department policy. For past due invoices, send payment inquiry to customers to assist accounting with bringing the account current.
• Enter information for Constant contact service notices.
• Provide PIA tracking reports and judgement of PIA claims.
• Create monthly standard and adhoc warranty claim reports and review processing status/timing to identify and communicate issues to Warranty Analysts and Quality Manager.
• Provide backup support to other Warranty Coordinators.

Knowledge, Skills, & Abilities:

• Collaborative working style with strong ability to proactively establish and maintain working relationships with all support departments and multi-cultural teams.
• Ability to gather, analyze and present information utilizing strong oral and written communication skills.
• Functional experience with Microsoft Office programs (Outlook, Excel, Word, PowerPoint), as well as Salesforce or another CRM system experience a plus.
• Exceptional time management skills and ability to prioritize tasks and complete in a timely manner.
• Proven organizational and planning skills. Must be a self-starter with great initiative.
• Multi-tasked, analytical approach to problem-solving with strong attention to detail.
• Interact professionally with customers, co-workers and suppliers in stressful and busy situations.
• Bilingual (English / Spanish) is a plus.
• Ability to work 8+ hours per day in a plant/office setting. Must be able to navigate all areas of the building and facility as needed. May occasionally lift and move up to 20 pounds in an office, customer or similar setting. Must be aware of surroundings.

Job Requirements:

• Associates degree or 2-year technical certification/degree; or equivalent combination of education and experience. Bachelor’s Degree is preferred.
• Minimum of 5 years of experience in a relevant field including a minimum of 2 years in an administrative support role with increasing responsibility.
• 2 years of call center or face-to-face experience in a customer service role preferred.
• This position is full time and based in Adairsville, GA.

Successful candidates may expect an excellent total compensation package including competitive salary, health care insurance (including dental and vision), 401(k) retirement plan with match, and many other excellent employee benefits.