Telecommunicator

Telecommunicator - (200000VV)Job Overview
Receives 911 and non-emergency calls, quickly and calmly assesses the situation, enters information into the Computer Aided Dispatch (CAD) system for agency dispatch and/or redirects them to specific or alternate emergency responding agencies or departments.
Minimum Qualifications

• Graduation from High School or possession of a GED certificate; AND
• Possession of a valid Driver's License; OR
• An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

Testing Requirements
An average score of 80% or above must be attained during the Critical testing.
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the

• Receives 911 and non-emergency calls, quickly and calmly assesses the situation, enters information into the Computer Aided Dispatch (CAD) system for agency dispatch and/or redirects them to specific or alternate emergency responding agencies or departments.
• Connects conference calls involving two or more parties to render timely emergency assistance.
• Dispatches emergency response personnel using digital and/or analog voice communication equipment, and/or an emergency computer dispatch system.
• Creates reports to identify incorrect location information received through the Automatic Location Information system in order to initiate corrective actions.
• Pinpoints the location of emergency/non-emergency calls initiated from land lines or cellular phones using a Global Positioning System (GPS) and initiates emergency call-backs to obtain additional information or to follow-up on disconnected calls.
• Types memoranda and reports, and duplicates or edits emergency call recordings, n response to court subpoenas and public records requests and may be required to testify in court in order to provide an accurate account of information received from emergency/non-emergency calls for assistance.
• Maintains records and reports, including shift reports and operational logs.
• Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.
Additional Requirements For Some Positions

• No illegal drug use within the past 36 months or after after 30 years of age.
• No illegal drug sale.
• No felony convictions or misdemeanor convictions involving perjury, false statement or domestic violence.
• Meet all medical, physical and psychological requirements.
• Possession of First Aid, Cardiopulmonary Resuscitation (CPR), Public Safety Telecommunicator (PST), International Academy of Emergency Dispatch Fire and Medical, and FCIC/NCIC Certifications during the initial probationary period.

Special Probationary Notes

• A one year probationary period is required for all new hires and employees new to the department.
• New hires must complete the Telecommunicator Trainee program AND pass the State of Florida Public Safety Telecommunicator test in order to complete probation successfully.

Job Specifications

• Working knowledge of the communication center standard operating procedures, regulations and 911 systems.
• Working knowledge of Agency policies, procedures and guidelines. Some knowledge of effective communication techniques.
• Some knowledge of digital and audio communications equipment operation.
• Some knowledge of computerized mapping systems and related software use and applications.
• Some knowledge of law enforcement, emergency medical or fire terminology.
• Ability to respond to emergency situations in a calm and controlled manner.
• Ability to accurately assess emergency information and make correct decisions.
• Ability to operate a multi-line or computerized telephone, digital, audio or radio communications equipment. Ability to use a computer and related software.
• Ability to communicate effectively, both orally and in writing.
• Ability to follow oral and written instructions.
• Ability to locate offices, agencies or individuals promptly through directions or other information sources.
• Ability to work under stressful conditions.
• Ability to maintain confidential information.
• Ability to work effectively with others.
• Ability to follow established procedures.
• Ability to accurately sort, file, and retrieve material using alphabetical, numerical or chronological systems.
• Ability and willingness to work rotating shifts including nights, weekends and holidays

#VIZI Primary Location: United States-Florida-Tampa Job: Telecommunicator.N.Comm Organization: CAD-FR-Fire Rescue Schedule: Regular Shift: Standard Employee Status: Entry Level Job Type: Full-time Job Posting: Oct 11, 2020 Classification Type: Classified Application Deadline: Oct 26, 2020 Salary Range: 17.25 -29.50 US Dollar (USD) Hourly