System Administrator - Infrastructure Services

Basic Job Purpose/Function:

Oversees the technical design, planning, implementation, performance, security, and recovery procedures for mission critical enterprise operating systems (OS), applications, and infrastructure hardware. Serves as the technical expert for various complex systems. Provides technical recommendations on the security, redesign, and configuration of supported systems. Maintains various hardware and software platforms in an operational state to provide a high level of system uptime.

Essential Duties:

• Manages day-to-day operations of various infrastructure systems by monitoring performance, configuration, maintenance, and repair.
• Ensures high availability and acceptable levels of performance on mission critical systems by efficiently remediating issues and properly documenting downtime.
• Designs and implements infrastructure systems such as Active Directory, LDAP, DNS, DHCP, O365, e-mail, and web servers across the enterprise, ensuring systems operate in a high availability and cost-effective manner. Works with database administrators to design, develop, and update relational databases as they pertain to IT managed applications.
• Reviews, downloads, and applies OS updates across the Enterprise in a timely manner using tools such as SCCM and WSUS
• Integrates new servers and software into enterprise infrastructure including cloud-based technologies. Trains technical staff on how to use new software systems.
• Performs troubleshooting as required. Leads problem solving efforts involving outside vendors, support personnel and organizations for supported systems.
• Provides OS support on infrastructure servers, and acts as the backup for other infrastructure personnel as needed.
• Stays current with technological developments in system administration technology, and makes new technology recommendations.
• Designs and performs server and security audits, system backup procedures, and other recovery processes in accordance with the college’s disaster recovery and business continuity strategies.
• Performs security audit remediation work as needed to ensure systems are secured to meet or exceed modern best practices.
• Complies with compatibility and interoperability standards that ensure system accessibility for all users; refers issues to management.
• Performs cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Proposes and creates system design models, standard operation procedures, specifications, diagrams, and charts to provide direction to various IT teams.
• Creates and maintains source code and/or documentation as it relates to system configuration, mapping, processes, and service records.

• May require before and after-hours flexibility and on-call response for emergency situations
• Performs all other related duties as assigned.

Minimum Qualifications:

• Associate’s degree in computer science, software engineering, or related field
• One (1) or more industry specific technical certifications from Microsoft
• Three (3) years of experience supporting a PC network environment with comparable systems, including two years performing system administration
• Experience overseeing the design, development, and implementation of software systems, Active Directory applications, and related products
• Proficiency with common programming and scripting languages
• Intermediate level skills in Microsoft Office, including Visio

• Bachelor’s degree in computer science, computer engineering, or related field
• Experience working in an enterprise Windows, Linux, and OS X networked environment
• Microsoft MCSA, MCSE or MCSD certification
• Familiarity with ITIL service management

KSAs (Knowledge, Skills & Abilities):

• Well-developed written and verbal communication skills
• Technical skills necessary to present and exchange technical information
• Ability to develop plans and goals, solve problems, interpret data, and formulate recommendations to management
• Ability to work as part of a team and independently as needed
• Ability to maintain confidentiality

Working Conditions:

Work is typically performed while sitting at a computer terminal with occasional physical demands such as working in electrical rooms, crawling under desks, lifting and/or carrying equipment, and using hand tools.

Salary:

Initial salary placement will be based on years of relevant full-time equivalent experience at the sole discretion of the College, per the guidelines in the applicable Handbook or Collective Bargaining Agreement. Please include all relevant full and part-time experience in your application that you want the College to review towards potential placement. Hired employees will not have an opportunity to update past experience or appeal initial placement after the time of hire.

Important Information:

MHCC only accepts applications through our online application system at http://agency.governmentjobs.com/mhcc/default.cfm. For technical assistance, please call 855-524-5627.

Please note: We do not request or read letters of recommendation. Also, it is not necessary to upload a large number of documents with your materials. We are looking for the required documents and perhaps one or two additional documents of your choosing (optional). Faculty applications require a current resume, cover letter and official transcripts (copies are fine for application purposes) and/or any required certificates or licenses.

Please note: this is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration.

Position subject to budget consideration and approval.

Final candidates will be subject to a criminal background check as part of the employment process.

MHCC is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

MHCC provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235; OAR 105-040-0010 and 105-040-0015.

Qualifying veterans and disabled veterans may obtain preference by submitting as verification of eligibility a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) or a letter from the US Dept. of Veteran's Affairs indicating receipt of a non-service connected pension to your application. Disabled Veterans must also submit a copy of their Veteran's disability preference letter from the Dept. of Veteran Affairs, unless the information is included in the DD Form 214 or 215.

If you are seeking this preference, appropriate documentation must be provided at the time of application. You may submit an electronic copy in the document upload area of the application in the section marked "veterans' preference document," or fax to 503-491-7257 or mail to Human Resources, Mt. Hood Community College, Gresham, OR 97030. If you do not have your documentation, you may request it through your Veterans' Administration Office.

Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three working days prior to the date of need.

Mt. Hood Community College is an