Support Engineer

Join our team and experience Workday!

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

Job Description

The Role

The Workday Adaptive Planning Support team is looking for an experienced support engineer who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support engineer is responsible for managing a ticket queue of Level 3 escalations and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, understands programming, and has experience working on enterprise web applications.

Location

This position is based in our Atlanta, Georgia office. Candidates must be local to Atlanta or be willing to self-relocate. Because of Covid-19, employees are currently working from home, but will be expected to work from the office beginning August 2021.

Required Skills:

• 3+ years’ experience in a Support related role with 2+ years’ experience as a support engineer, preferred in an enterprise software product

• Working knowledge of any of the following: Java, .NET, C# or any other programming language

• Working knowledge of SQL and DBMS

• Working knowledge of Linux

• Proven ability to balance multiple priorities and communicate across organizational boundaries

• Excellent analytical skills and ability to come up with solutions / workarounds to complex problems

• Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability

• Proactive, empathetic, team player who is responsive to customer needs and concerns

Preferred Skills:

• Attention to detail and deep understanding of support best practices

• Previous experience or knowledge of finance and/or financial applications

• Technical skills

  • Web Services / API

  • Jenkins & Git

  • K8s and Docker

  • ELK / any log aggregation tool

• Excellent time management and organizational skills
  

Educational Background/Experience:

• Bachelor’s/Master’s degree in Management Information Systems, Computer Science, or a related field or equivalent work experience

• MS in Computer Science, Engineering a plus
  

As a part of the Workday application process, candidates applying to some roles may be asked to complete an assessment by pymetrics. If the pymetrics assessment applies to the role you will be asked to do the assessment after submitting your application. Workday reviews the pymetrics results as one factor alongside other candidate qualifications to help identify the best fit for Workday.