MCAD Support Engineer

Role / Position            CAD Support Engineer

Location                        Cupertino, CA

Education                     Bachelor’s degree in Mechanical Engineering or related field

Experience                   4 to 12 Years

Working Model           5 days a week in office

Job Summary:

The Tier?1 MCAD Support Engineer (Siemens NX) provides first?line technical support for Mechanical CAD (MCAD) systems using Siemens NX in an enterprise engineering environment. The role focuses on user onboarding, access provisioning, installation, licensing, environment configuration, basic NX usage support, and NX?PLM (Teamcenter) connectivity. 

Responsibilities:

Serve as first point of contact for Siemens NX user issues via Jira tool

Resolve common Tier?1 issues:

NX application launch failures

Login and access problems

License checkout and expiration errors

Provide basic “how?to” support for NX users:

3D Parts Files

Assembly files

Drawing files

Install and configure approved Siemens NX versions per enterprise standards

Perform basic Siemens NX license diagnostics (FlexLM)

Validate workstation readiness (OS, graphics, memory, VPN)

Log, track, and update incidents using Jira

Support new mechanical engineer onboarding for Siemens NX

Skills Required:

Strong knowledge with the Operating systems Windows, Linux and Mac OS.

Experience with Networking and Software configuration Management.

Basic understanding of Siemens NX (Design and Drafting modules)

Basic familiarity with Teamcenter or PLM systems

Awareness of NX licensing concepts (node?locked, floating)

Strong troubleshooting, communication, and documentation skills

Minimum 3 years of experience in IT Support / Siemens NX in engineering environment