Genesys IVR Developer (Need Only Visa Independent)

Genesys IVR Developer:

Duration: 6+ Months

Location: NYC, NY

Job Description: -

• 8+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with dialer systems

• Must have Call Center experience and understand overall Call Center concepts

• Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).

• 4 Strong experience on analysis of SIP messages and T-lib events. Expertise in Genesys clients likes CME, SCI, GA, OCM and IRD.

• Expertise in Troubleshooting the issues by analyzing the Logs.

• Experience with installation and configuration of various Genesys framework components.

• Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.)

Qualifications.

• Strong experience in TDM/VoIP routing protocols call processing (SS7, ISDN, SIP).

• Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations.

• Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects.

• Working knowledge of Avaya CMS for trunk group reporting, vectors for call delivery and integration with Genesys.

• Experience with Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance

• Able to be an active participant in design and communicate design approach

• Should possess current Genesys certifications.

• Certified System Consultant for Genesys SIP Server, Certified System Consultant for Genesys Voice Platform 8.1.

Job Type: Contract

Schedule:

• 8 hour shift

Experience:

• software development: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Work authorization:

• United States (Preferred)

Contract Length:

• 7 - 11 months

Company's website:

• www.frontendarts.com