Quality Engineer

Quality EngineerYANMAR America Corporation, located in Adairsville, GA, is the regional headquarters of YANMAR Co., Ltd. a global company based in Osaka, Japan. YANMAR is a recognized leader in the design and manufacturing of advanced performance diesel engines and diesel-powered equipment for a multitude of market segments including agricultural and construction equipment. YANMAR Co. Ltd., was established in 1912 and in 1933 became the world's first manufacturer to develop a practical small diesel engine. Over the last 80 years, YANMAR has been a manufacturer of world-renowned engines and equipment. YANMAR America Corporation is located at 101 International Parkway, Adairsville, GA 30103. For more information, please visit us.YANMAR.com. Position Summary:The Quality Engineer’s primary purpose is to identify failures, determine & communicate root causes to assist QA/Suppliers to implement corrective actions to prevent further customer downtime, and to reduce failure costs by continuously evaluating and improving the quality of YANMAR’s Industrial Engines, Agriculture Equipment, Construction Equipment, UTV, and Energy System products in the market. The incumbent will collaborate with YANMAR factories and vendors for corrective action activity and the support corrective action implementation. This position will also be serving as a technical subject matter expert on YANMAR products to support the service department in detailed root cause analysis. Share market quality and warranty status with all YANMAR America departments. Duties and Responsibilities:Market Quality Investigations

• Review summarize and report out warranty claim data to determine failure trends and identify needed corrective action activity.
• Review the Case Management system for failure trends and identify needed corrective action activity.
• Communicate regularly with Customer Service Supervisors and other YANMAR team members to identify areas of improvement that may be impacting the market.
• Conduct any necessary testing either on site or via outside vendors to determine root cause of systemic issues in order to report back to the responsible factory QA groups.
• Corrective Action Activity
• Support the establishment of processes, procedure and guidelines for corrective action management so corrective action from factories and vendors are implemented in a timely manner to improve customer satisfaction and failure cost.
• Create Market Quality Reports (MQR) clearly explaining the market quality issue observed in the field with all relevant warranty data, test data and cases recorded and submit to responsible factories for corrective action.
• Establish efficient methods to track factory or vendor corrective action progress within YANMAR America’s set guidelines for corrective action response.
• Hold meetings or video conferences on a regular basis as needed with factory QA groups, factory service groups, and OEM customers to communicate new issues and status with corrective action progress. Document all meeting discussions that highlight next step for all action items, who is responsible and due dates.
• Review and validate corrective action responses and implementation strategies proposed by responsible factories.

Product Improvement Program Management

• Support the implementation of all Product Improvement Programs (PIPs) by working with the Technical Publications Specialist to develop work instructions and PIP Bulletins.
• Verify work instructions for PIPs are clear, complete and accurate by completing the work on actual machines when available.
• Establish correct distribution list to capture all impacted equipment and support Warranty Coordinators to notify all YANMAR team members, OEMs, Dealers, and End Users through e-mail, YANMAR Dealer Site, and other notification methods available.
• Manage the tracking of completion for all PIPs with dealers and OEMs to achieve completion targets.

Warranty Process Support

• Support the establishment of processes and procedures to achieve fair & balanced warranty judgments that are processed and paid efficiently.
• Support studies of evaluating flat rate times by evaluating warranty data and/or time studies.
• Support the development of any reports necessary to track warranty metrics needed to improve efficiency and visibility of market issues.

Other Related Job Functions

• Gather, summarize and share data and provide Voice of the Customer to Yanmar Construction in Japan for quality improvement initiatives.
• Support for parts, sales, and factory as technical/interdivisional issues.
• Travel as needed to help diagnosis and record issues to understand scope of issues and help identify root cause of market quality issues.
• Work with Engineering teams for product design and market quality issues.
• Provide detailed technical and troubleshooting assistance as needed.
• Provide Warranty judgment support between Yanmar America and other equipment suppliers.
• Develop and provide reports and documents as required.
• Work with suppliers to assist with quality issues as needed.
• Participate in trade shows relevant to customer base.

Knowledge, Skills, & Abilities:

• In-depth knowledge of retail Construction/Agriculture equipment and/or Industrial engine service trade practices and activities via direct experience or extensive dealer interaction.
• Knowledge of YANMAR products; familiarity with diesel engines, construction and/or agriculture equipment, repair, maintenance, and electronic and hydraulic controls.
• Knowledge of troubleshooting and repair of diesel products, including, but not limited to experience with: YANMAR Diesel Engines, Tier 3 & 4 emissions level equipment, portable diagnostic tools (Volt Ohms Meter, CAN bus/OBD II interface equipment, or any other type of related diagnostic tools).
• Collaborative working style with strong ability to proactively establish and maintain working relationships with all support departments and multi-cultural teams.
• Ability to gather, analyze and present information utilizing strong oral and written communication skills.
• Proficient with Microsoft Office programs (Outlook, Excel, Word, PowerPoint), as well as Salesforce or another CRM system experience a plus.
• Proficient with data analysis programs such as PowerBI or Tableau.
• Interact professionally with customers, co-workers and suppliers in stressful and busy situations.
• Regular and reliable attendance is required.
• Ability to travel an average of 20% domestically and internationally, and manage travel expenses in a cost-efficient manner.
• Bilingual (English / Japanese) is a plus.
• Ability to work 8+ hours per day in a plant/office setting. Must be able to navigate all areas of the building and facility as needed. May occasionally lift and move up to 20 pounds in an office, customer or similar setting. Must be aware of surroundings.
• Appropriately interact with others in stressful and busy situations.

Job Requirements:

• Bachelor of Science in Engineering degree
• Minimum of 3 - 5 years of experience in a quality / engineering role for an Agricultural, Construction, Marine, Heavy-duty or Automotive equipment manufacturer is preferred.
• This position is full time and based in Adairsville, GA.

Successful candidates may expect an excellent total compensation package including competitive salary, health care insurance (including dental and vision), 401(k) retirement plan with match, and many other excellent employee benefits.