MediaWiki Content Strategist

The Digital team at Pegasystems creates, maintains and continuously improves the websites that help people learn, build with, sell and buy Pega applications. The 8+ digital properties we work on span internal and external audiences in the hundreds of thousands across North America, Europe, and the Asia Pacific region.

As the MediaWiki Content Strategist, you will be part of our Digital UX team. Responsible for helping guide the information structure of Pegasystems’ internal wikis with the overarching goals of providing an excellent user experience, high adoption, optimal knowledge management workflows and high resource searchability.

• Plan information architecture, applying your extensive real-world experience with wiki concepts, content strategy, and research into our content, content owners and target audience
• Lead discussions with stakeholders to identify the priorities in content, structure, and usability that will enable organizational imperatives for Pega's wikis, resulting in metadata-rich content templates and linking strategies to meet the needs of diverse working groups.
• Lead or contribute to the development of the following core deliverables: user personae, content inventory, content audit, content gap analysis, content model, content types, navigational structure.
• Envision and document architectural schemes, information structure and features, functionality, and user interaction modes
• Organize content into logical structures that meet business and user needs communicated through user flows, use cases, sitemaps and navigation standards
• Facilitate adoption of wiki methodology for internal and external wiki documentation and collaboration, helping provide alternatives to static documents
  

You’re fascinated by human cognition, interaction and motivation. You like to make systems that clarify complexity and help people master structure, accomplish their goals and retain what they learn. You enjoy a fast-paced and dynamic environment, valuing sanity with a peppering of chaos. Track record of driving enterprise-level information architecture, communicating content strategy to stakeholders, developers, content administrators and senior-level executives, working on complex projects with multiple stakeholders and competing priorities, and successfully resolving issues. You will possess strong analytical and problem-solving skills and an ability to translate ambiguity and incomplete information into insights and bias for action. You will have a customer-obsessed and collaborative approach, a strong desire to learn and be curious, and a willingness to roll up your sleeves and get things done.

• 5-7 years Content Strategy and Information Architecture experience across a wide variety of client scenarios
• Strong knowledge of content management best practices for enterprise KM, focused on MediaWiki, Confluence or related crowd-sourced systems
• Experience with the agile development methodology for translating business needs to technical requirements
• Superior verbal and written communication skills, including high attention to presentation detail
• Demonstrable ability to understand and meet deadlines expediently
• Command of, and ability to clearly articulate, core interaction design principles: architecture, interaction, and user-centered design to stakeholders
• Ability to work collaboratively and effectively with UX digital designers, developers and business stakeholders to create exceptional experiences
• Deep desire to understand what motivates people – not just end users but also content editors, business decision makers and your own colleagues
• Ability to juggle multiple, competing priorities without sacrificing the quality of your work
• Confident team player

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + Bonus incentive and Employee Equity in the company