Customer Care Rep I

Classy's Customer Care Team is looking for an enthusiastic Care Representative to help answer customer questions about the Classy platform. You'll play a critical role in helping nonprofits across the country make the world a better place through product education, technical assistance and spirited encouragement.

You'll also serve as the voice of Classy's brand, building rewarding relationships that keep customers engaged and enthusiastic.

The ideal candidate has empathy, ability to work in a fast paced environment, and a knack for sharing knowledge. We want to talk to you if you love being part of a team that genuinely Cares about our nonprofit customers and the missions they serve. We aren't your normal Customer Care team. We go above and beyond to advocate on behalf of our nonprofits across Classy to make their product and support experience world class.

• Use strong customer empathy to inspire nonprofits and build long-lasting relationships.
• Answer questions from a wide-range of nonprofits about Classy products and services, including "How do I?" questions, technical troubleshooting and billing inquiries.
• Build the brand of a fast-growing start-up through professional and timely communication.
• Solve complex customer problems FAST by collaborating across Classy teams.
• Become an expert on a state-of-the-art SaaS solution and how nonprofits use it to fundraise.
• Work as part of a team to deliver shared goals while also thriving autonomously.
• Improve processes, systems and customer interactions through aggressive innovation.
• Serve as the voice of our customers by passing along critical insights to our product team.

What you bring (Required):

• Exceptional oral and written communication. Must communicate effectively across phone, email, chat and social channels.
• World-class organizational skills. Thrive in a world where you'll balance customer questions and complex assignments with many moving parts.
• Strong emotional intelligence. You can read each customer, empathize with their unique challenge and adapt to deliver world-class experiences.
• Extremely process-oriented. You're resourceful when a process or an answer doesn't exist.
• You do your best work as part of a team. You thrive in highly-matrixed environment and live for working with your teammates, customer success, product management and development.
• Mission-driven mindset. You want a job with purpose and serve customers who are building a better world for us all.
• Dream BIG and execute smart. Your enthusiasm for challenging the status quo through innovation is contagious.
• Proactively uncover opportunities. You can identify trends, investigate anomalies and present recommendations to leadership and your cross-functional partners.

• Customer service experience. You are energized every morning when wake up, knowing you get to help nonprofits that solve a wide range of issues.

• Experience working with nonprofits. If you already have a deep understanding of the unique challenges nonprofits face, we want to hear from you.

Our amazing perks!

• Unlimited/flexible paid time off (PTO)
• Generous company holiday schedule
• 10 half-day Fridays annually
• 20 hours of paid volunteer time off
• Monthly parking pass, public transit pass, or ride-share allowance
• Pet-friendly office
• Generous parental leave benefits
• Variety of Classy Communities (affinity groups) offered - Toastmasters, Pride Club, etc.
• Annual stipend for professional & personal development
• Fitness membership discounts
• As much coffee, cold brew, and kombucha as you can drink
• Monthly employee development courses
• Expansive office in downtown San Diego overlooking Petco Park and the ocean

About Classy
Classy is a social enterprise that creates world-class online fundraising software for nonprofits, modernizing the giving experience to accelerate social impact around the world. Based in San Diego, CA, Classy is trusted by organizations of all sizes, from the fastest-growing nonprofits like Team Rubicon and The Trevor Project, to some of the world's largest social organizations, such as The Salvation Army, Robin Hood Foundation, and Shriners Hospitals for Children. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org or follow Classy on Twitter @Classy.

Dedication to Diversity
Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.