COMPUTER SUPPORT ANALYST
- Full-Time
- Seattle, WA
- University Of Washington
- Posted 3 years ago – Accepting applications
Job Description
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
The University of Washington is following physical distancing directives from state and local governments as part of the collective effort to combat the spread of COVID-19. Click here for updates
“Onsite work” in the interim will vary for units and for specific positions and will be discussed with candidates during the interview process.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
Washington Athletics aims to inspire champions in competition and in the classroom. We exist to enrich the lives of students to positively impact our community and world for generations to come. Operating with the four core values of growth mindset, committed service, humility and grit, the Huskies choose to lead by example. With over 650 student-athletes competing throughout UW's 22 sports programs, the department of Intercollegiate Athletics is committed to a leading-edge student-athlete experience, and offering student-athletes the ability to compete for NCAA, IRA, and Pac-12 championships while working toward a degree from one of the world's leading public research universities.
This position reports directly to the Information Technology Director, and indirectly to the Director of Systems Operations. The ICA Computer Support Analyst will be responsible for technical operations and maintenance of the software and hardware for all aspects of the technical services required to support business operations, venues, and events throughout the Intercollegiate Athletics Village. The individual will assist with day-to-day helpdesk on-site and virtual technical support of over 250+ PC/Apple desktops and laptops. In addition, the incumbent will provide technical support and technology coordination for live events.
RESPONSIBILITIES:
Systems/Software Consulting & User Training (35%) –
Coordinate with facility and event operation departments and external clients by providing technical and operational input and assistance to assure successful execution of business operations and events.
Evaluate software applications.
Develop and implement preventive maintenance techniques and procedures for all technical services and systems.
Provide recommendation and input to management for leveraging the technology and performance of the technical capabilities in business offices, and event venues to produce revenue opportunities. Interface with IT team to ensure system is working properly across the networks.
Work directly with tech support for various software applications.
Provide training on software applications and operating systems; write and maintain user documentation.
Tier one and two support for Service Desk.
Systems/Application Development & Maintenance (20%) –
Maintain development and programming for Active Directory, SharePoint, MS Exchange, and proprietary software applications e.g. Paciolan.
Maintain IPTV software and hardware.
Programming support for internal data systems and developing scripting protocols.
Maintain inventory records on hardware and software configurations utilizing Asset Management software.
Install, image and configure workstations with departmental software.
Maintain accurate and complete files, records and other documents relating to assigned responsibilities. Administer documentation of changes made to all systems.
Prepare and submit required reports, including event activity, contractor performance, equipment maintenance and repair to management.
Troubleshooting various on-premise and cloud-based databases.
Supporting enterprise-based applications such as print servers.
Live Events Support (20%) –
Interface directly with UW Video, Pac-12 and other broadcasting personnel for the successful outcome of game-day A/V production operations.
Coordinate with facility and event operation departments and external clients by providing technical and operational input and assistance to assure successful execution of business operations and events.
Support the game day operation of the headsets for the FB Coaches (CoachComm).
IPTV Operational Support.
Ensure network connectivity is provided to the Score's table, wireless throughout the venue, and that the wireless connection for the ticket system is up and functional.
Work directly with the Sport Information Directors and statisticians to ensure machines are in working order and connectivity is working.
Oversee all aspects of the patch bay coordination for broadcasters in support of events at the stadium and event center.
Work directly with statisticians, event management, and media personnel to ensure a successful game day event.
Troubleshooting various systems/software including POS, Ticketing, Video, Audio, Production/Broadcast, general sports technology.
Support staff and general operations.
Operating Systems Support (10%) –
Provide support for the internal ticketing system and fund development donor system. Provide support for Microsoft Server. Provide technical support to computer users in the use of a variety of application software packages and respond to hardware and software problems with corrective measures. Train users on specific software applications.
Network administration optimizing network, troubleshooting issues, working with vendors and tenants to configure ports to the proper VLANs, auditing current port usage, evaluating monitoring solutions, as well as switch options.
Apply and install software patches to eliminate operating errors.
Hardware Support (10%) –
Construct, repair and troubleshoot departments PC & Mac’s.
Connect computers to the wired network.
Provide server, switch, and controller support. Liaise with network engineers to configure ports.
Develop a working knowledge of associated technical services and hardware in order to manage and operate all systems.
Recommend, justify and manage the purchasing of new hardware.
Review and make recommendations to management on the technical services asset replacement plan.
Layer one support and troubleshooting.
Other Duties (5%) –
Recommend and secure the selection of service contractors for essential technical software services & systems.
Perform related duties and special projects as assigned.
Compliance with the rules and regulations of the University, the NCAA, the Pac-12 Conference, the State of Washington and any other governing body is of paramount importance to the University. The overall responsibility of this position is for the successful operation of the program in full compliance with all such rules and regulations. As a condition of employment, the employee shall be required to participate in rules education programs offered by the Department of Intercollegiate Athletics.
REQUIREMENTS –
Three years of experience in programming and/or computer support services of a technical nature OR one year of experience as a Computer Support Analyst 1 OR equivalent education/experience.
ADDITIONAL REQUIREMENTS –
Thorough knowledge of service desk management and customer service. Competent level of knowledge in Windows 95 through Windows 10. Must be available to work overtime, evenings, and weekends. Must be able to lift 75lbs.
DESIRED –
One to three years of experience in computer desktop support or an equivalent education/experience. A+ certification, venue management experience, ITIL V3. Service Now exposure a plus. Experience with Athletic operations and support. Studies in MIS or a related field support within a medium-large enterprise network system.
Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
Login to Apply
Register and Apply
The University of Washington is following physical distancing directives from state and local governments as part of the collective effort to combat the spread of COVID-19. Click here for updates
“Onsite work” in the interim will vary for units and for specific positions and will be discussed with candidates during the interview process.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
Washington Athletics aims to inspire champions in competition and in the classroom. We exist to enrich the lives of students to positively impact our community and world for generations to come. Operating with the four core values of growth mindset, committed service, humility and grit, the Huskies choose to lead by example. With over 650 student-athletes competing throughout UW's 22 sports programs, the department of Intercollegiate Athletics is committed to a leading-edge student-athlete experience, and offering student-athletes the ability to compete for NCAA, IRA, and Pac-12 championships while working toward a degree from one of the world's leading public research universities.
This position reports directly to the Information Technology Director, and indirectly to the Director of Systems Operations. The ICA Computer Support Analyst will be responsible for technical operations and maintenance of the software and hardware for all aspects of the technical services required to support business operations, venues, and events throughout the Intercollegiate Athletics Village. The individual will assist with day-to-day helpdesk on-site and virtual technical support of over 250+ PC/Apple desktops and laptops. In addition, the incumbent will provide technical support and technology coordination for live events.
RESPONSIBILITIES:
Systems/Software Consulting & User Training (35%) –
Systems/Application Development & Maintenance (20%) –
Live Events Support (20%) –
Operating Systems Support (10%) –
Hardware Support (10%) –
Other Duties (5%) –
Compliance with the rules and regulations of the University, the NCAA, the Pac-12 Conference, the State of Washington and any other governing body is of paramount importance to the University. The overall responsibility of this position is for the successful operation of the program in full compliance with all such rules and regulations. As a condition of employment, the employee shall be required to participate in rules education programs offered by the Department of Intercollegiate Athletics.
REQUIREMENTS –
Three years of experience in programming and/or computer support services of a technical nature OR one year of experience as a Computer Support Analyst 1 OR equivalent education/experience.
ADDITIONAL REQUIREMENTS –
Thorough knowledge of service desk management and customer service. Competent level of knowledge in Windows 95 through Windows 10. Must be available to work overtime, evenings, and weekends. Must be able to lift 75lbs.
DESIRED –
One to three years of experience in computer desktop support or an equivalent education/experience. A+ certification, venue management experience, ITIL V3. Service Now exposure a plus. Experience with Athletic operations and support. Studies in MIS or a related field support within a medium-large enterprise network system.
Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.