Analytics Product Engineer

Position Overview / Description
At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

The Analytics Service team – part of ITO Platform Services - provides system planning, engineering and operations support for enterprise analytics products and Big Data solutions. These tools are used by Ford teams globally, including IT service delivery partners, the Global Data Insights and Analytics (GDIA) team, and other areas, to build line-of-business applications which are directly accessed by the end user community. Products and platforms include QlikView, QlikSense, Tableau, ArcGIS, Alteryx, Informatica, Anaconda, WebFOCUS, Business Objects, and more - all of which are critical to Ford's rapidly evolving needs in the area of Analytics.

This position is a part of the Descriptive Analytics team. It is an Engineering and Operations role as the Engineering subject matter expert in tools such as QlikView server and Business Objects server in Ford’s enterprise data centers.

Responsibilities

• Engineering responsibility for the QlikView and Business Objects analytics platforms – evaluate and engineer highly available, secure environments, monitor performance, develop user/group and content security processes, and troubleshoot server and desktop product issues
• Work with other team members to gather requirements and provide customer-focused, engineered solutions
• Develop new tools and processes to ensure effective implementation and use of the technologies
• Document day-to-day processes, installation and desk procedures (Run Books, Operational Manuals, Knowledgebase, etc.)
• Provide L2/L3 infrastructure support to users and other Operations teams for issue resolution, and follow ITL processes for request, incident, change, event and problem management
• Work with vendors to resolve escalated issues

Basic Qualifications

• Bachelor's degree
• 2 + years of Business Objects and QlikView Server administrative, engineering, or operations experience
• 6 +years of experience with Windows Server platforms
• 5 + years System Administrator experience managing large multi-tenant environments

Preferred Qualifications

• Ability to coordinate/facilitate issue resolution with product vendors and other Ford teams
• Strong troubleshooting skills
• Strong written and verbal communication skills
• Basic Understanding of Product Life Cycle (release cadences, service packs, etc.)
• Understanding of database connectivity for technologies like Hadoop, Teradata, SQL Server, Oracle, DB2, etc.
• Understanding of Ford concepts such as ICR/GRC, EAA, RTP/HIR, and DCS/CSP
• Basic understanding of various service offerings, such as Database, Containers, Storage, and Network
• Basic understanding of Agile development concepts

Join our team as we create tomorrow! We believe in putting people first, working together, and facing challenges head-on, because we’re Built Ford Tough. We’re one team striving to make people’s lives better while creating value, delivering excellence and ultimately going for the win.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.