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Employment Type : Full-Time
What makes us Qlik? Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on – we may be looking for you! The Customer Success Organization (CSO) Delivering Customer Success is an important focus for Qlik and we are committed to delighting our customers at every interaction. Understanding our Customer’s needs, creating the right engagement for the right customer at the right time is key. The Customer Success Organization consists of Global Consulting, Global Support, Knowledge & Learning, Customer Success Management and Operations, collaborating as one team to ensure we understand customer needs, consumption and outcomes, in order to create, deliver and manage a set of offerings that result in highly successful and loyal customers. We are hiring an Onboarding and Adoption Manager As an Onboarding and Adoption Manager, you will work cross functionally with Customer Success, Professional Services, Sales, Support and Products to define and drive our approach for successful onboarding of new Qlik customers. You will be responsible for quickly understanding each customer’s business requirements and supporting them to realize a fast time-to-value from their investment in Qlik’s products and platform, as efficiently as possible. The Onboarding and Adoption Manager is a member of the Global Support organization reporting to the Director, Global Support. The customer onboarding approach and processes defined by you, will be scaled across our customer base, ensuring all new users are able to leverage the full functionality of the Qlik platform. This highly visible role is vital to our strategy to drive successful enablement for our customers and will be measured against increased customer adoption and usage within the first 90 days. A successful customer onboarding will lead to customer success and continued passion and adoption of the Qlik platform. You will lead a small team responsible for providing new customers guidance on the optimal use and adoption of the Qlik platform and products, delivering the best onboarding experience, accelerating time-to-value and growing and retaining customers. What you will do To be considered for the role you must have the following skills and qualifications: Location/Mobility Our way of giving back To our communities, to the world, and to you is a core part of the culture at Qlik. We encourage our employees to participate in our numerous Corporate Responsibility Program initiatives. Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic. We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
This position needs to be in Raleigh, NC