Employment Type : Full-Time
Role / Position CAD Support Engineer Location Cupertino, CA Education Bachelor’s degree in Mechanical Engineering or related field Experience 4 to 12 Years Working Model 5 days a week in office Job Summary: The Tier?1 MCAD Support Engineer (Siemens NX) provides first?line technical support for Mechanical CAD (MCAD) systems using Siemens NX in an enterprise engineering environment. The role focuses on user onboarding, access provisioning, installation, licensing, environment configuration, basic NX usage support, and NX?PLM (Teamcenter) connectivity. Responsibilities: Serve as first point of contact for Siemens NX user issues via Jira tool Resolve common Tier?1 issues: NX application launch failures Login and access problems License checkout and expiration errors Provide basic “how?to” support for NX users: 3D Parts Files Assembly files Drawing files Install and configure approved Siemens NX versions per enterprise standards Perform basic Siemens NX license diagnostics (FlexLM) Validate workstation readiness (OS, graphics, memory, VPN) Log, track, and update incidents using Jira Support new mechanical engineer onboarding for Siemens NX