Severity: Notice
Message: MemcachePool::get(): Server 127.0.0.1 (tcp 11211, udp 0) failed with: Connection refused (111)
Filename: drivers/Cache_memcached.php
Line Number: 142
Backtrace:
File: /home/optresume/public_html/application/controllers/Indeed.php
Line: 537
Function: get
File: /home/optresume/public_html/application/controllers/Indeed.php
Line: 1164
Function: indeed_job_details
File: /home/optresume/public_html/index.php
Line: 315
Function: require_once
Severity: Notice
Message: Undefined index: results
Filename: controllers/Indeed.php
Line Number: 601
Backtrace:
File: /home/optresume/public_html/application/controllers/Indeed.php
Line: 601
Function: _error_handler
File: /home/optresume/public_html/application/controllers/Indeed.php
Line: 1164
Function: indeed_job_details
File: /home/optresume/public_html/index.php
Line: 315
Function: require_once
Employment Type : Full-Time
Customer Experience & Success
In Customer Experience & Success, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.
Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.
Our culture is built around attributes that drive our every decision and our every action:
Escalation Engineers (EE) investigate and solve critical, complex, technical issues that are typically identified by colleague's customer engagements. Although some situations demand code analysis for advanced troubleshooting, much of the work performed by an EE will start as suspected bugs or unexpected behavior or behaviors that cannot be isolated. The EE frequently collaborates with Support and Product Group Engineers and, if a code defect is discovered, is responsible for driving the Product Group bug process. EEs regularly solve issues that are not only technically complex, but politically charged, requiring strong conflict resolution and communication skills to represent Microsoft to all stakeholders. The strengths of an EE are employing problem isolation techniques, product internals, and code knowledge to solve new problems.
In this role you will become world best in your area of expertise. Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn.Responsibilities
QualificationsRequired Qualifications:
Preferred Qualifications:
Ability to work in a technical team environment and interact with all levels of management as well as partners and customers with preferred skillsets including:
Cloud competency: Experience articulating to customers why the cloud and Windows 10, Office 365, and EM+S is a transformational industry change.
Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities. Proven ability to work virtually.
Demonstrate how to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries. Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
Bilingual: Portuguese or French Canadian
Education: Bachelor’s degree in Computer Science, Engineering, Math, or equivalent’s experience.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.