Delivery Manager - Mainframe Infra Details

Delivery Manager - Mainframe Infra

TCS - Cleveland, OH

Employment Type : Full-Time

Delivery Manager with experience in mainframe Infra towers like Storage, MQ, CICS, DB2 & z/OS

• Managing maintenance/prodution support for various Mainframe Infra towers like, Storage, MQ, CICS, DB2 & z/OS

• Handling priority issues

• Act as a point of escalation

• Vendor management

• Work as a liaison between customer Manager and Team

• Coordinates severity 1 calls with all stakeholders

• Participate in weekly status meeting with Client SMEs/offshore team members to discuss about the ongoing production issues/fixes/solution

• Creation of various reports on weekly/monthly basis

• Excellent communication and good team player