3M HIS HCC Adoption Specialist

Job Description:

Hierarchical Condition Categories Account Manager

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

“3M’s culture is driven by curious, spirited and collaborative people who are constantly asking ‘What if?’ And the many talents of 3Mers around the globe have me incredibly excited about what’s to come next.” – Kristen Ludgate, senior vice president of Human Resources at 3M

The Impact You’ll Make in this Role

As a(n) HCC Adoption Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Assisting customers with implementing the HCC Management software by leading detailed discovery sessions to understand current population management/audit workflow, CDI workflow, as well as customer challenges and objectives for improvement in these areas
• Conducting end user application training for HCC auditors/CDS’
• Training customers on how Natural Language Understanding (NLU) powers the HCC Management solution and providing ongoing related education
• Creating customer paths to success by analyzing reporting with respect to HCC capture, Risk Adjustment Factor (RAF) gap metrics, productivity, etc.
• Supporting customers on a monthly basis using the customer performance metrics to guide recommendations on workflow and best practices using the HCC Management solution

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Bachelor’s Degree or higher (completed and verified prior to start) from an accredited university in Health Information Management (HIM), Nursing, or related degree OR High School Diploma/GED from an accredited institution and eight (8) years in customer service in lieu of the Bachelor’s degree education requirement
• Current AAPC, CPC, CRC, COC, CCDS-O, CCDS, or related credentials
• Five (5) combined years in Outpatient Revenue Cycle and/or Outpatient Coding industry and/or customer service or account management experience
• Two (2) years working with software application workflows and ability to translate client needs to actual functionality

Additional qualifications that could help you succeed even further in this role include:

• Risk-adjusted coding experience
• Aptitude and understanding of outpatient revenue cycle metrics
• Competency with Excel
• Demonstrated familiarity with interpreting graphs
• Ability to manage multiple customers at once

Travel: ~50%

Relocation Assistance: No relocation for hire required

Location: Remote employee or located in Pittsburgh office

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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